Shipping policy

This Shipping Policy describes how Unitee (the "Site", "we", "us", or "our") is committed to providing fast, reliable, and transparent shipping services for all our customers. Whether you're ordering home goods, fire pits, or furniture, we ensure every item is handled with care and delivered in a timely manner.

Processing Time:

  • All standard orders are processed within 1–3 business days (excluding holidays).
  • Furniture or large-item orders may require 1–5 business days to prepare for shipment due to packaging and freight coordination.
  • Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods and Delivery Times:

We partner with trusted carriers to ensure your items arrive safely: USPS, UPS, and FEDEX

  • Delivery time = 3–7 business days. International shipping will vary based on item and location.
  • Carriers = UPS, FedEx, or USPS.
  • Includes curbside delivery. In-home setup may be available upon request (additional fees apply). This may include the use of an 3rd party helper near your area.
  • Due to weather, heavier items, or carrier services, delivery times may vary, and damage could occur. Please review our Return and Refund Policy for more information.

Unitee Gift Cards:

  • Shipping is not included or involved with the purchase of Unitee Gift Cards. 
  • You will receive your card details immediately after purchase.

Shipping Areas:

  • Currently shipping within the United States and some International locations. More to come.
  • We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Costs:

  • Free Shipping is offered on select products or during promotional events.
  • Heavier Items may incur additional freight fees, which will be displayed at checkout. This may or may not happen depending on the product.
  • We strive to provide free shipping on all of our products.

Delivery Issues and Damaged Items:

  • If your order arrives damaged, missing items, or incorrect, please contact us within 72 hours of delivery.
  • For furniture, please inspect your delivery upon arrival. Note any visible damage with the delivery driver before signing.
  • Due to weather, heavier items, or carrier services, delivery times may vary, and damage could occur. Please review our Return and Refund Policy for more information.
  • For issues, use our Contact Page within our website with your order number and photos (if applicable). You can also use any of our other contact services such as our direct website inbox or official email. Please use your order number and photos (if applicable).

Refused or Missed Deliveries:

  • Missed scheduled deliveries for large/furniture items may incur re-delivery fees.
  • Refused deliveries without prior authorization may be subject to return shipping charges, restocking fees, and no refund.